
· 8 min
The Machines We Built to Act for Us
The customer service agent didn’t malfunction. That’s the part worth sitting with.
InsightsBriefings
Brought to you before you need it. Undated on purpose — these answer questions that don't expire.
Five briefings.

· 8 min
The customer service agent didn’t malfunction. That’s the part worth sitting with.

· 6 min
A quiet inversion in computing — the network stops being a necessary inconvenience.

· 12 min
Autocomplete that can look back, decide what mattered, and keep going for paragraphs.

· 8 min
Prompting stops being command and becomes conversation — one human mind and one statistical one.
· 7 min
Gutenberg’s press looked ordinary too. The case for calling this a printing-press moment, and the case against.
Not briefings — but close to what these are about.

I built two speech tools for an audience of one. What they taught me was where the line sits between a tool you invoke and a tool you use.

Cinema staged inside the machine rather than in front of it.

A rescue dog, an aggressive cancer, and a man who refused the first closed door. AI didn’t replace the expertise — it got him to it.

When a sentence can conjure a picture, the question stops being whether it’s possible and becomes whether it still means anything.