
· 14 min
Three and a Half Seconds
I built two speech tools for an audience of one. What they taught me was where the line sits between a tool you invoke and a tool you use.
InsightsTagged
Everything tagged agents — case studies, briefings and insights together, because the subject cuts across all three.
Four pieces carry this tag.

· 14 min
I built two speech tools for an audience of one. What they taught me was where the line sits between a tool you invoke and a tool you use.
Briefing· 8 min
The customer service agent didn’t malfunction. That’s the part worth sitting with.

· 5 min
Thirteen steps, three phases, every checkpoint deliberate — and the moment the system waits for its designer’s answer.
Briefing· 8 min
Prompting stops being command and becomes conversation — one human mind and one statistical one.
Elsewhere in Insights.

Briefing
Autocomplete that can look back, decide what mattered, and keep going for paragraphs.

Film will survive AI. The path that led people into it may not.

Cinema staged inside the machine rather than in front of it.

Briefing
Every chatbot you have used runs on one idea from 2017. It is a good idea, and it comes with a bill that grows the longer you talk. Once you can see the bill, most of what is happening in AI right now stops looking arbitrary.