Briefing· 8 min
The Machines We Built to Act for Us
The customer service agent didn’t malfunction. That’s the part worth sitting with.
- Agents
- AI governance
- EU AI Act
- Labor
InsightsTagged
Everything tagged eu ai act — case studies, briefings and insights together, because the subject cuts across all three.
Three pieces carry this tag.
Briefing· 8 min
The customer service agent didn’t malfunction. That’s the part worth sitting with.
Briefing· 8 min
Prompting stops being command and becomes conversation — one human mind and one statistical one.

· 6 min
Cinema staged inside the machine rather than in front of it.
Nearby, but not tagged eu ai act.

I built two speech tools for an audience of one. What they taught me was where the line sits between a tool you invoke and a tool you use.

When a sentence can conjure a picture, the question stops being whether it’s possible and becomes whether it still means anything.
Briefing
Gutenberg’s press looked ordinary too. The case for calling this a printing-press moment, and the case against.

Thirteen steps, three phases, every checkpoint deliberate — and the moment the system waits for its designer’s answer.